William Troy has stepped down from the position of ASQ CEO for what officials are calling a “private leave of absence.” No reasons were given for the move, and ASQ is already putting Jim Templin into the position of Interim CEO. Templin previously held the position of ASQ’s Executive Director of Business to Consumer Operations.
Troy has been criticized by Oxebridge for failing to enforce ethics rules already on the books at ASQ, as well as for steadfastly refusing to denounce racism. Troy has also been criticized by other parties for allowing ASQ to abandon its mission to serve the United States in lieu of emphasizing selling of product to China, and building relationships with that country at a time when Chinese intellectual property theft and piracy is reaching new highs.
ASQ de-branded the name “American Society for Quality” to simply “ASQ” in order to market itself to China and other Asian nations. The ASQ daughter company “ASQ China” has consistently lost money year after year, according to official annual tax returns.
Troy had given interviews to Chinese state-run media praising the country, even as the US government ramped up criticism of China’s unfair trade practices and intellectual property theft. In one interview, former ASQ Board Chair Elmer Corbin insulted the US government while falsely minimizing his employer IBM’s victimization by China through IP theft.
ASQ was then found to be running skewed member polls to generate evidence for a pro-China article already underway.
In one interview with US media, Troy crudely invoked the 9/11 terrorist tragedy to market his leadership skills at ASQ.
Under Troy, ASQ’s finances have floundered, and membership recruitment has struggled. Troy and his Board instituted a draconian policy which forced all ASQ sections worldwide to surrender their financial accounts and transfer the funds to a central bank account held by ASQ headquarters. ASQ HQ promised to then control the “doling out” of funds back to the sections as they needed it, while allowing the HQ to capture interest on the collected funds.
ASQ then divested its ownership of the accreditation body ANAB, and evicted it from the ASQ building, presumably to downsize or offer the space to another, better-paying tenant. Members reported that struggles to make a payment on the ASQ building were at the heart of its move to centralize ASQ section funds, but this could not be verified by Oxebridge.
At the same time, ASQ instituted another harsh policy that forced ASQ Sections to abandon all locally-controlled websites and forced them to open new web portals on the ASQ-controlled “MyASQ” platform. Under that arrangement ASQ’s HQ forcibly centralized all Section web communications, allowing it to censor Section web content.
Members have decried both moves as horribly anti-democratic, and more in line with what might happen — ironically — under the Chinese government.
ASQ appears to have initiated a worldwide ban which prevents Oxebridge from attending any ASQ Section event in the world, a move triggered by US TAG 176 leaders Alka Jarvis, Paul Palmes and Lorri Hunt. ASQ and the US TAG leadership were upset at reporting by Oxebridge which revealed ASQ had a hand in a potentially illegal fundraising scheme to generate funds for an ISO event that never was held; no one has accounted for what happened to any of the funds that were collected, and subsequent ASQ tax filings failed to report any fundraising at all for the period in question. Troy promised Oxebridge he would investigate the fundraising, but then dropped the issue. The IRS later confirmed it was looking into ASQ and the matter.
Troy’s ASQ banned Oxebridge from participation in the MyASQ forums simply for suggesting that ASQ offer low-cost supplemental health insurance to its members. ASQ had previously blocked Oxebridge participation in ASQ’s LinkedIn groups, and was censoring posts on the generic ISO 9001 LinkedIn group for years. No articles critical of ASQ were permitted, even though ASQ did not own the group. That censorship was broken in 2019 when Oxebridge took full ownership of the ISO 9001 group, which has grown to over 113,000 users.
Troy ignored a prior offer by Oxebridge to settle its differences via face-to-face talks in lieu of court, putting the group at risk of having to use ASQ Section funds to pay for costs of litigation.