For years it made no sense.
Over on LinkedIn, the Corporate Quality Director for Kimberly-Clark would troll my posts. No matter what I said, he’d argue against it. If I said the sky was blue, he’d argue it was green. He was particularly nasty, having no problem insulting me publicly, accusing me of all sorts of false motives, and defaming me outright. It didn’t matter if I posted in a Group, or a general post, or anywhere … there he was, popping up, year after year.
But… Kimberly-Clark? The tissue company? WTF?
It made no sense because in the ISO 9001 world, the only people who ever harass me are ISO registrar reps or standards development body members. It’s always because I am – in their perception – intruding on their livelihood by reporting on the problems in the ISO scheme.
But never USER organizations. Nearly always they support my work, and certainly never troll me. And why Kimberly-Clark??
This guy was not a CB rep. He wasn’t on any ISO standards development committee. He didn’t work for an accreditation body. He wasn’t a publisher at Quality Digest or some other rag. He wasn’t a competing consultant, nor a certificate mill operator. His only role appeared to be of an ISO user… it was so unusual, that it just couldn’t be the end of the story.
Of course, it wasn’t. The other day, the real reason for his incessant harassment was revealed. Our K-C friend was a long time member of CQI, and now a full-on Trustee.
You see, there is a third group of trolls who often engage in worst behavior, and attack critics of ISO 9001: the ASQ and CQI cultists. These people don’t act in their own best interests, nor that of their employer, since their only allegiance is to their particular cult. They serve ASQ or CQI even at the expense of relationships, families, or their careers. They surrender an unending amount of money to The Organization, buying books, seminars, certifications and paying dues… all with little return, other than a sense of “fellowship.”
Alcoholics Anonymous understood its 12-Step Method wasn’t going to break an addictive personality, so they invented a shell game and replaced the alcoholic’s addiction with a new one: obsessive addiction to meetings. CQI and ASQ do the same, enticing their members to attend unending meetings, meetings, meetings. But not for the purposes of curing anyone of anything, but instead to ensure they keep paying money to The Organization, and — worse — recruit others to do the same.
ASQ and CQI see ISO 9001 and Six Sigma as their means of converting members money into their money, emptying the pockets of their members to fill the salary coffers of the execs, all while claiming to be a “not-for-profit” organization. Members, inculcated through a sophisticated program of multi-level marketing programming and massive publishing operations, buy into it. They become adherents, “radicalized” to support The Organization no matter what.
So critics of ISO 9001 or Six Sigma become enemies of the cult. They must be stopped. ASQ has initiated a worldwide ban on allowing me to speak at any event, anywhere, even on other subjects. They block me from using any of their online discussion fora. They have engaged in doxxing, trolling, defamation, libel, threats and harassment. They’ve partnered with hardcore internet trolls to intimidate and threaten me. All because they don’t want me reporting on the problems facing ISO 9001.
CQI, meanwhile, operates IRCA, the ISO auditor certification body. My criticisms of auditors in general, and IRCA in particular, drive CQI nuts. My articles on how CQI rewards sycophants and toadies, giving them plum committee positions and using their influence to place these dupes on key ISO committees, is not going over well with them. They do not want me pointing out that their magazine, Quality World, largely exists to sell products and not actually have honest discussions about problems facing the quality assurance profession.
Our CQI friend saw me as a threat to The Organization. To score points with the CQI gods, he had to try to slay a dragon… in this case, me. So he made a very public show of how he was “taking on Chris Paris,” for reasons which I couldn’t see, but which were likely well received by the cult leaders back at CQI. This likely didn’t help his career at Kimberly-Clark, which probably has a policy about its employees using social media to troll people while brandishing the company name, but again — serving the Cult is what matters, and is more important than one’s own career.
Now he’s a CQI Trustee, so you do the math on whether that worked for him.
Let’s see how long he remains as Corporate Quality Director of Kimberly-Clark, though.
About Christopher Paris
Christopher Paris is the founder and VP Operations of Oxebridge. He has over 30 years' experience implementing ISO 9001 and AS9100 systems, and is a vocal advocate for the development and use of standards from the point of view of actual users. He is the author of Surviving ISO 9001:2015. He reviews wines for the irreverent wine blog, Winepisser.