From a talk given at a closed event in February 2015, this discussion looks at why ISO 9001 certification body auditors routinely perform poorly, and how the current lack of training, as well as psychological factors which arise during the audit experience, ensure auditors will remain poor performers. Includes steps which must be taken to reverse this trend.
Approx. 30 minutes, English audio.
About Christopher Paris
Christopher Paris is the founder and VP Operations of Oxebridge. He has over 30 years' experience implementing ISO 9001 and AS9100 systems, and is a vocal advocate for the development and use of standards from the point of view of actual users. He is the author of Surviving ISO 9001:2015. He reviews wines for the irreverent wine blog, Winepisser.