complaintpiggybankIn another baffling departure from reality, ANSI alerted me that if someone wants to file an official complaint against ANSI, you have to pay them $1,200 for the right to do so.

Citing official ANSI procedures, an official with the group cited the ANSI Executive Standards (ExSC) Council Operating Procedures which dictate:

All directly and materially affected persons (organizations, companies, government agencies, individuals etc.) have the right to appeal actions or inactions of the ExSC or its designee. An appeal shall be initiated by written notice of appeal to the Secretary of the ExSC. The appeals materials shall be accompanied by a filing fee.

To summarize: if you want to complain that ANSI isn’t doing it’s job, you have to pay them $1,200 to investigate whether they did their job, or they won’t do their job.

They do say they can reduce or waive the fee in cases of “hardship.” That’s nice.

It isn’t clear why ANSI thinks this is a good idea, since it might just cause some folks to skip the complaint process, and use the $1,200 they save towards an attorney, since they would be likely to get the $1,200 back anyway when they cleaned ANSI’s clock in court over this ridiculous rule. The rule appears, then, to exist only to discourage the public from ever filing a complaint against ANSI.

Or, they think they can create an entirely new revenue stream by being incompetent, and then collecting $1,200 every time someone reports them for being incompetent. Win-win.

In the mean time, ANSI continues to fail to investigate issues reported to it, presumably waiting for someone to file the official paperwork. Sure, that will be a great defense in court.


About Christopher Paris

Christopher Paris is the founder and VP Operations of Oxebridge. He has over 30 years' experience implementing ISO 9001 and AS9100 systems, and is a vocal advocate for the development and use of standards from the point of view of actual users. He is the author of Surviving ISO 9001:2015. He reviews wines for the irreverent wine blog, Winepisser.