In what appears to be a significant glitch, clients from BSI — the largest ISO certification body in the world — are receiving automated messages indicating that findings from audits that were performed years ago have suddenly been accepted and closed.
In one case, a nonconformity written by BSI in 2018 was suddenly reported as closed, despite the fact that the client had transferred to another certification body that same year.
It’s not clear what caused the glitch, nor how many companies are affected, but current and former BSI clients should watch out for the emails and realize that their certifications are not at risk if they fail to reply.
The problem is at least a slight step up for BSI, which was revealed to be pressing its auditors to find a minimum number of ISO 9001 nonconformities for each client as a corporate financial metric. Oxebridge previously filed complaints against the practice, reminding BSI that audit findings must be based on objective evidence and not the annual sales goals for the certification body, but BSI arbitrarily closed the issue without providing any rationale. This was then escalated to UKAS and the IAQG, both of whom also ignored it.