Oxebridge has filed an official complaint against the ISO 9001 certification body QualityAustria, alleging multiple violations of ISO 17021-1 and gross conflicts of interest.

Official records and public media postings show that QualityAustria issued an ISO 9001:2008 certificate to the consulting firm Qatar Quality Plus, which is owned and operated by one Linda Ross. At the time, Ms. Ross also represented QualityAustria’s Qatar region under its division QualityAustria Gulf.

ISO 9001 certificate issued to QQP by QualityAustria

Ms. Ross (fifth from left) with Qatar Cleaning Company

QualityAustria then issued ISO 9001 and other certificates to clients of Qatar Quality Plus, including Qatar Cleaning Company , Khalid Cement, Doha Extraco Company and Contraco WLL. In many cases, the same photos of the ISO 9001 “award ceremonies” were published on both the Qatar Quality Plus website and the official QualityAustria Gulf Facebook page. In some of photos appearing on the Qatar Quality Plus website, the QualityAustria logo is clearly visible on the certificates.

In one photo, Ms. Ross is seen either accepting or granting ISO 9001 certification to Qatar Cleaning Company; in this case it is not clear since Ms. Ross would have literally been handing the certificate to herself, as both the certification body representative and the consultant responsible for the ISO 9001 implementation.

It is thought that Ms. Ross holds both positions as of today, meaning that this arrangement has carried on for at least a decade.

Complicating matters is the fact that QualityAustria is also part of the IQNet network of certification bodies, which allows a CB to issue a second ISO 9001 certificate bearing the IQNet logo and signature. This makes it unclear who, exactly, is the certification body responsible to process the complaint: IQNet or QualityAustria. Oxebridge has initially filed the complaint with QualityAustria, but has put IQNet on notice that it may yet have responsibility over the matter.

QualityAustria is accredited by Akkreditierung Austria under ISO 17021-1, which has multiple rules prohibiting the issuance of certificates when a conflict of interest is present. Oxebridge alleges that at least seven of these rules have been repeatedly violated by QualityAustria over the course of many years.

Akkreditierung Austria is a member of the IAF.

The initial report came as a result of an anonymous report made through the Oxebridge ISO Whistleblower Program.

UPDATE 3 October 2019: New evidence has come in that reveals two more QualityAustria employees are or were simultaneously working for Qatar Quality Plus. These are Zeljko “Joe” Cvjetinovic and Prabath de Silva, both of whom appear on official QualityAustria website staff listings, and who have roles in QQP. Mr. Cvjetinovic is understood to be the husband of Linda Ross, per his Facebook page.

Oxebridge has amended the complaint with the new information and resubmitted it to QualityAustria.

You may read the full amended complaint here.