Over at Quality Digest, US TAG go-to toady and editorial favorite Denise Robitaille accidentally let the truth slip out, broadcasting the TAG’s position on ISO 9001 end user feedback:

All the wringing of hands and ongoing debate will not hurry the process or change the outcome.

In short, ISO 9001 users, if you don’t like ISO 9001:2015, there’s nothing you can do, so shut up. Take your passive position and accept the inevitable. This, of course, is against every rule and law governing the development of international trade standards. It is against every ISO and ANSI mandate which demand that the TAG engage with users, listen to them, and adopt consensus-based positions. It’s also a violation of WTO regulations, which is eventually going to bite ISO and ANSI back. Then pieces like this will point out those responsible for some very severe deficiencies in the standards making process.

Through its Annex SL mandate to TC 176, ISO proved it was not interested in consensus. The TMB, with its 15 nonelected permanent members, has trumped consensus by demanding specific content in standards, not merely structure. Now we watch as opportunistic would-be consultants. TC 176’ers and Quality Digest regulars reboot all of history, tell us “it was about risk all along” and claim sudden, retroactive mastery in “risk based thinking” even though such a thing has never before existed, in either the risk management or the quality management professions. If the TMB tomorrow invented dinosaur-driven flying cars, the same people would suddenly claim to be experts in this, too.

Through its crony-driven leadership structure, the US TAG has squandered the nation’s good will and interest in ISO 9001, failing utterly to meet the needs of major industries such as aerospace, automotive, medical devices and others. The US TAG leadership is obsessed with self-promotion over performance, and will kowtow to the TMB’s unelected leadership if that means they can sell books and give keynote speeches. Meanwhile, US industry is considering abandoning ISO 9001 altogether, and returning to an era of endless 2nd party standards, contradictory customer audits, and passing on impossible costs to suppliers, and thus consumers.

Rather than arrogantly denigrating negative feedback as “hand wringing”, Ms Robitaille should prove the management mastery she claims, and show how she can LEAD. She can start by listening to the overwhelming message that the US is sending to her and her TC 176 cronies, that RBT is a joke, that 9001:2015 is a disaster, and they should start from scratch. The 2015 deadline is a fiction, an arbitrary line in the sand that is no more a permanent thing than a snowflake.

But Ms Robitaille isn’t a leader, is she? She’s a messenger, dutifully carrying the word of her masters, without so much as an ounce of critical thought. If she has to insult those who eventually have to buy her product, so be it. Geneva will be happy, and she will keep getting published.

At least this article goes on the pile of evidence that ANSI and the US TAG aren’t interested in what anyone thinks, so when the heat gets turned up, we will know who to depose.

    About Christopher Paris

    Christopher Paris is the founder and VP Operations of Oxebridge. He has over 30 years' experience implementing ISO 9001 and AS9100 systems, and is a vocal advocate for the development and use of standards from the point of view of actual users. He is the author of Surviving ISO 9001:2015. He reviews wines for the irreverent wine blog, Winepisser.