Over the past decade, Oxebridge has filed complaints against CBs and ABs, as part of a longer initiative to improve the standing of management system certifications by ensuring the various bodies comply with international accreditation rules, and international law. We’ve learned a lot since then, and have pretty much seen every possible reaction.
To help those Certification Bodies or Accreditation Bodies who have received an Oxebridge complaint, we’ve published a handy guide on how to properly respond in accordance with the accreditation rules, as well as a list of things not to do. Some very high-ranking folks in the ISO community have lost their jobs by not reacting properly, and that doesn’t help anyone. Working together in a formal manner is the best approach.
Click here for our new guide on how to properly process an Oxebridge complaint. Note that this would apply to processing of any complaint, not just those submitted by Oxebridge.
About Christopher Paris
Christopher Paris is the founder and VP Operations of Oxebridge. He has over 30 years' experience implementing ISO 9001 and AS9100 systems, and is a vocal advocate for the development and use of standards from the point of view of actual users. He is the author of Surviving ISO 9001:2015. He reviews wines for the irreverent wine blog, Winepisser.