“Knowledge Management” is a new concept added to ISO 9001:2015, and while it’s only brushed on lightly in the new standard, it’s a complicated subject that is raising a lot of questions. I think the risk is that users and auditors are going to ignore it, because they don’t know what it is.
I found a great resource for people wanting to start learning about KM: it’s the RealKM web magazine, at www.realkm.com.
To get started, I recommend this quick video on “What is Knowledge Management.” It’s only 2 and a half minutes long, but should get you properly calibrated. I’m still scouring the site, and it looks like there are some great resources here.
Christopher Paris is the founder and VP Operations of Oxebridge. He has over 35 years’ experience implementing ISO 9001 and AS9100 systems, and helps establish certification and accreditation bodies with the ISO 17000 series. He is a vocal advocate for the development and use of standards from the point of view of actual users. He is the writer and artist of THE AUDITOR comic strip, and is currently writing the DR. CUBA pulp novel series. Visit www.drcuba.world
