In this video, I look at the major shift in the Quality Management profession, from being a customer advocate to supporting company goals (possibly at the expense of the customer), and the possible psychological reasons for why today’s Quality professionals have embraced this shift. Full disclosure: I am not a psychologist, but I do use one. I combine good therapy with single malt Scotch for added benefits.
Christopher Paris is the founder and VP Operations of Oxebridge. He has over 35 years’ experience implementing ISO 9001 and AS9100 systems, and helps establish certification and accreditation bodies with the ISO 17000 series. He is a vocal advocate for the development and use of standards from the point of view of actual users. He is the writer and artist of THE AUDITOR comic strip, and is currently writing the DR. CUBA pulp novel series. Visit www.drcuba.world
