A complaint initially filed in December 2022 now goes to the IAF regional body after it was ignored by both the certification body (CB) and accreditation body (AB) for just under two years.
The original 2022 complaint alleged that Husk’s owner, John Senter, was engaged in conflicts of interest by certifying his own consulting clients. Senter operates the IAS-accredited CB, Husk Registrars, alongside his consulting company, SenterStone Consultants. Public social media posts by Husk’s clients appear to reveal that they used both SenterStone and Husk, suggesting Senter certified his own work.
When confronted with the complaint, Senter falsely claimed the complaint came from “another registrar” rather than the public record, threatened to sue Oxebridge founder Christopher Paris, and ignored the matter. This prompted the filing of the formal complaint in 2022. Senter then ignored that.
In March of 2023, Oxebridge escalated the issue to Husk’s accreditation body, the International Accreditation Service (IAS). They confirmed receipt and promised to take action, and then never did so.
In November of 2024, Oxebridge requested an update from IAS, and representative Patrick McCullen admitted they had merely handed the matter back to Senter rather than investigate Husk for failure to comply with ISO 17021-1’s requirements for complaints processing. McCullen — bizarrely — put the responsibility for processing the complaint back on Oxebridge, saying, “We didn’t hear from you. Further; we thought the matter closed and that you had received a satisfactory response from Husk.”
Now, nearly two years later, IAS has again attempted to hand the matter back to Husk, refusing again to investigate them for violations of the complaints handling procedure under ISO 17021-1. Instead, IAS is working behind the scenes to assist Husk in resolving the matter, a violation of the rules of impartiality required of ABs under their standard, ISO 17011.
As a result, Oxebridge has now escalated the matter to the IAF’s regional body, the Inter-American Accreditation Cooperation (IAAC), which operates out of Mexico. That body has promised to investigate IAS for violations of ISO 17011. The IAAC is supposed to ensure ABs like IAS comply with ISO 17011 to ensure trust in accredited certifications.
Husk certifies companies that manufacture medical devices to ISO 13485, so any question of the validity of their certification takes on new importance. If Husk issued fraudulent certificates to medical device manufacturers, this could result in a risk to public safety and patient health. Senter, meanwhile, continues to refuse to communicate with Oxebridge on the matter.
Senter never filed any lawsuit.
