OP-ED: Auditors Once Again Making Their Own Interpretation of the Standards
ISO 9001 expert Phyllis Nash discusses the increase in auditors demanding clients implement ISO 9001 their way, even when this conflicts with the standard.
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Author: Phyllis Naish
How CBs Punish Clients for Bad Auditors
Phyllis Naish recounts how clients often have to pay the price for certification body errors and bad auditors.
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Op-Ed: Consultants and Their Impact on Quality Systems
Phyllis Naish provides a look at QMS consultants and their impact on their clients’ quality systems.
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Where Is Customer Service from Certification Body / Accreditation Body Auditors?
Longtime auditor and consultant Phyllis Naish suggests ISO 9001 and other CB/AB auditors practice what they preach re: customer service.
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