Registrars Would Benefit From A Customer Perspective – Part 3
by Christopher Paris VP Operations, Oxebridge Quality Resources International (Read part 2 of this article here.) Summarizing the Customer's Perspective Registrars must understand, remember, and then train their staff on the following truisms: Clients project their...
Auditor Incompetence Plagues Industry, Industry Yawns
by Christopher Paris The release of ISO 17021:2011, the latest standard governing the practices of accredited registrars for ISO 9001, AS9100 and other standards, included what appeared to be tough talk on monitoring the "behavior" of auditors. Sure, there were the...
Hey, RABQSA: I Told You So
by Christopher Paris Back when the US accreditation body RAB was found to be sitting on a big, fat conflict of interest by simultaneously certifying auditors as well as accrediting ISO 9001 registrars, the organization was split into two bodies, ANAB (the...
Standards.org to Launch Free Resource for ISO 9001, Other Users
by Christopher Paris VP Operations I, no doubt like many other leading consultants in the ISO 9001 and related standards fields, received an invitation from Standards.org, a new site that aims to act as a one-stop portal for organizations seeking information on...
ISO’s Paranoia Limits ISO 9001’s Acceptance
by Christopher Paris VP Operations, Oxebridge The International Organization for Standardization (ISO) provides guidance information on "Publicizing your ISO 9001:2008 or ISO 14001:2004 Certification." Unfortunately, the organization's typical...
Registrars Would Benefit From A Customer Perspective – Part 2
by Christopher Paris VP Operations, Oxebridge Quality Resources International (Read part 1 of this article here.) The Client's View The ISO 9001 end user has very valuable insight which should be taught not only to the auditor pools of registrars, but to their top...
Registrars Would Benefit From A Customer Perspective – Part 1
by Christopher Paris VP Operations, Oxebridge Quality Resources International In my 23 years of working with ISO 9001, the past 12 of which have been as an Implementation Specialist and trainer with Oxebridge, I have always seen a disconnect between the thinking...
ACHC: Earthquake? Tsunami? Call Your Diabetic Strip Supplier!
by Christopher Paris VP Operations, Oxebridge Quality Resources International The Accreditation Commission for Healthcare (ACHC) has released an entirely revamped set of standards for durable medical equipment (DME) companies who must be accredited in order to bill...
CRE’s Levinson Gets it Right: DME Competitive Bidding is “Job Crushing”
Washington DC --- In a refreshingly blunt and honest critique of the Center for Medicare and Medicaid Services (CMS) mandate that providers of durable medical equipment (DME) undergo a "competitive bidding process", watchdog group Center for Regulatory Effectiveness...
ACHC Proves a “Model” For Complaints Handling – Registrars Should Listen
By Christopher Paris VP Operations Recently, for what is nothing more than coincidence, Oxebridge has file a few complaints against registrars in the ISO 9001 world. This seems to happen in spasms, and there's no rhyme or reason to it, with the exception that...