= Rapid Program EligibleAll About Oxebridge Quality Resources
History & Philosophy
Oxebridge Quality Resources was started by Christopher Paris as a sole proprietorship in 1998. In 2000, the company was incorporated, sold and Mr. Paris was made Vice President of Operations. Since that time, Oxebridge has grown in both size and scope of services, serving larger organizations and utilizing some of the best minds in ISO 9001 implementation and consulting. The company is aggressively hiring as a result of its unprecedented growth and success.
Mr. Paris was a process engineer for the chemical industry, having worked for Mearl Corporation (now owned by BASF) and Pure Tech (now Williams Advanced Materials). He helped developed the ISO 9001 programs for both companies.
Because his experience was primarily as a user of ISO 9001, and not as an academic or consultant, when Mr. Paris developed the implementation programs for Oxebridge they reflected his beliefs that:
- ISO 9001 implementation should not shut down the operations of the company
- ISO 9001 implementation should not require endless meetings, over-calibration or unnecessary documentation
- ISO 9001 consultants should do the implementation work themselves, and not require the client to do it.
In the beginning, there was no “Rapid ISO” implementation. As a matter of mere practicality and adherence to the three rules above, the first Oxebridge implementations typically took only 45 to 90 days. Simply put, Mr. Paris didn’t know any better than to provide the services in a condensed time frame. The program was later renamed “Rapid ISO 9001 Implementation” when a registration auditor remarked about the incredible speed, and coined the phrase.
As new employees were added to Oxebridge, it became necessary to formalize the implementation programs. This allowed the company to further streamline the programs and, in the case of ISO 9001, reduce typical time frames to 30 - 40 days. This implementation has still not been surpassed by any other consultancy or implementation company.
Mr. Paris’ approach has now become the company’s philosophy: in short, implementations should be fast, low-impact and highly effective. Since the very first implementation in 1998, no client has ever failed its ISO 9001 registration audit, a testament to the success of the programs.
Customers Referrals, Not Sales Tactics
Oxebridge hires no sales staff. Instead, telephones are answered directly by Implementation Specialists who can answer questions directly, and who are not under any commission.
Furthermore, the success of Oxebridge means it does not need to employ typical sales tactics, such as mailing, email distribution, spamming, faxing or cold calling. New clients come to us, typically through referrals or web visits, and then we refer them to previous clients to verify our claims. In short, our customers are our best selling point.
The Oxebridge Quality Promise
Oxebridge Quality Resources is proud of its record of achievement in the areas of ISO 9001 implementation and other management assistance services. In keeping with the concepts of continual improvement, Oxebridge has adopted the following Quality Promise:
Ethics: Oxebridge will perform its work with the highest professional ethics, avoiding conflicts of interest, and striving to improve the profession through good works and professional responsibility. Oxebridge will present full truth in its advertising and services, in order to ensure total client confidence.
Value: Oxebridge will offer value-added services that are highly competitive, and offer opportunities for true value to our customers. Oxebridge will continue to offer a variety of free services and information in order to promote the industry and enhance workplaces.
Quality: Oxebridge will provide the highest level of quality to its clients, by analyzing each client’s needs and providing appropriate service to fully satisfy those needs. For all services, Oxebridge will endeavor to provide its services without interruption of the client’s normal operations, and without undue burden on the client’s management.
Usefulness: Oxebridge will provide services and products that are inherently useful to our clients, and utilize direct customer feedback to gauge that usefulness. Oxebridge will not market products or services that do not provide a meaningful and practical application.
Oxebridge will maintain a formal means for clients to report perceived disconnects between Oxebridge practice and this Quality Promise, and ensure that such reports are directed to Senior Oxebridge Management.