{"id":29295,"date":"2023-09-24T14:11:58","date_gmt":"2023-09-24T18:11:58","guid":{"rendered":"https:\/\/www.oxebridge.com\/emma\/?p=29295"},"modified":"2023-09-24T14:12:29","modified_gmt":"2023-09-24T18:12:29","slug":"video-iso-90012015s-biggest-error-and-how-to-fix-it","status":"publish","type":"post","link":"https:\/\/www.oxebridge.com\/emma\/video-iso-90012015s-biggest-error-and-how-to-fix-it\/","title":{"rendered":"VIDEO: ISO 9001:2015’s Biggest Error (and How to Fix It)"},"content":{"rendered":"

In this YouTube video, I look at ISO 9001’s biggest crime — that the authors never connected the concept of a “system<\/em>” being a set of “processes<\/em>.” They mention this in passing at the beginning of the standard (clause 4.4), but by clause 6 the authors have forgotten what they were talking about, and the rest of the standard has you measuring your “processes<\/em>” separately (or not at all) from the “system<\/em>.”<\/p>\n

Instead, a quality management system is a set of quality management processes<\/strong><\/em>. To know the health of the QMS, you have to measure the QMS processes. The concept of “quality objectives<\/em>” as a standalone thing is a confusing red herring.<\/p>\n

Will the authors of the upcoming revision fix this? Unlikely, since the people who were responsible for the confusing language of the 2015 version have more power now — not less — and are refusing any feedback from stakeholders that might suggest they need to fix anything. As a result, I present a workaround for both the current version and — very likely — the next one, too.<\/p>\n\n

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