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At the risk of making a real nuisance of myself, may I ask another question? (This one is easy; I think.)
In Surviving ISO 9001:2015, Task 19.20 mentions a sample procedure for Verification of Service Measurement Methods on the Oxebridge website. I cannot find this sample procedure on your site. Can you please direct me to the sample procedure on the site or post a sample here?
I cannot fathom what this procedure might say. Thought exercises on teh subject quickly devolve into profanity-packed rants. I’m not sure that I yet match Clark Griswald after receiving his Jelly of the Month Club Membership or Chris Paris on the subject of Turtle Diagrams – but this ISO 9001 QMS work is getting me close.
Thank you for your help.