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Managing continual improvement effort
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royplchan
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15 February, 2017 - 5:07 AM
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In the part 10.2 ⅞ Preventive Action, you suggested to broaden the scope of CPAR system to include “suggestions or opportunities for improvement”, with the requirement for root cause analysis becoming optional under this condition. All suggestion will then be recorded and tracked by the CPAR log. This idea is very good. It makes the CPAR system more flexible.

In the part 10.3 continual improvement, you suggested we could dump all identified continual improvement initiative (e.g. those from analysis and evaluation result and from management review output) back to the “Opportunity Register”. Then we may make use of existing COTO log to monitor our effort on “Continual improvement”. This idea is also good. It is simple and yet beauty, with no additional cost!

The “suggestions” in CPAR could also be a “Continual improvement” actually. Any idea to combine them? 

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Christopher Paris
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16 February, 2017 - 11:52 AM
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The problem comes about because the idea of “opportunity for improvement” (OFI) existed and has an understood definition long before ISO 9001:2015 was written and started talking about “opportunities” as the partner of risk. This complicated things.

When I talk OFI, I mean the traditional sense: people see potential ideas for improvement and write them up as CPARs. When I talk of “improvement initiatives” I mean more grander, bigger-scale activities that require long term monitoring. I see that it’s not clear, and we can thank ISO for some of that confusion.

However, every “improvement initiative” could be logged in BOTH the CPAR system and the Opportunity Log. If that’s annoying, then just enter them in one or the other.

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royplchan
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16 February, 2017 - 10:15 PM
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I totally agree that ISO really messed things up by using similar words repeatedly in different scenarios. I search the relevant wordings again and have the following findings.

1. “OFI” as management review item (ISO9001:2008, ISO9001:2015)
2. “OFI” as continuous improvement effort (ISO9001:2015)
3. “OFI” as audit findings (ISO19011:2011)

Now it is more complicated with “Opportunities” being used as a part of the risk item.

As we also use the word “OFI” as one of the internal audit findings for so long. I would take your advise to put “small things” into CPAR and put only “big things” into Opportunity Register of COTO log.

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Christopher Paris
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17 February, 2017 - 11:46 AM
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Yes, this is (again) the result of TC 176 not having any people on its committee that represent users. To users, this kind of thing is easy to spot and easy to correct. But they are so removed from day-to-day work within ISO 9001, they can’t even spot these errors.

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