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thanks for your effort in this ISO 9001:2015 free template kit, that we are using
there is an governmental department (with 2 employees only) that provide health care services in our city, they have 2 hospitals powered by subcontractor.
the subcontractor power and manage the hospital with a contract for 3 years with (5 million USD) include (hiring stuff and pay salaries, manage the stuff and all operation and maintenance activities and calibration of device, buy raw material)
now the governmental body willing to get ISO 9001 and we are using the free template kit, we are facing some problems, where all required clauses in the standard like (corrective action, non conformity report and maintenance and operation and planning how the services provided?) are executed in fact by the subcontractor stuff.
the role of governmental body based on the contract, is to receive a monthly report with the activities did and how it cost?
so is it applicable to give this responsibility to the subcontractor stuff to do all task of ISO 9001, however they are out of the governmental body or it should the responsibility of the governmental body stuff.
It sounds like you have to treat yourself as a service organization, and the template kit is tricky to use in such cases. ISO 9001 is still very much biased towards hardware manufacturers, and the template kit reflects this.
You would need to interpret each clause of the ISO 9001 for how it applies to you, as a service organization, and then customize everything from there. This is a good argument for hiring an actual consultant, because your particular case is a complex one.