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Management Review that doesn't suck!
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Arby911
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30 January, 2019 - 5:25 PM
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Full disclosure, I’ve posted this in one other place. I’m curious which forum will provide more usable advice.

Ok, I’ve spent a lot of time in the learning and development world facilitating more classes than I care to admit, but there’s one thing in the ISO world that I’ve not yet managed to accomplish.

A management review that’s useful, interesting, efficient and is centered around the needs of the company, not the needs of the certification.

You know, one that doesn’t suck…

One where the participants at the end are excited (or at least willing…) to “go forth and do”, rather than wondering where lunch is.

I am wholly and completely open to suggestions, as I’ve a very limited capacity to engage in meetings for the sake of meeting.

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Christopher Paris
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7 February, 2019 - 1:00 PM
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So, a lot of consultants are going to give you spiels on how to have exciting meetings, etc., and they typically fail. Worse, the ISO standards are very explicit on the agenda for such meetings (inputs) and that list is getting longer and longer with each new revision, so you’re stuck with the expected content. The only thing you can change is the frequency, method and presentation style.

The truth is, if management is bored, it requires a culture change, and no rejiggering of the management review meeting is going to help. There’s also the unspoken truth that a meeting is only as good as the personality of the person heading it up. I keep my meetings light, fast and funny. I add a lot of humor and sarcasm (when I can get away with it) and it makes the meeting go fast. Half the time, the attendees were not even aware we had burned up 2 hours. In clients where I can’t get away with that, the meetings are dull and boring. It’s worse when the culture “hates meetings” (they need to get over themselves) or where everyone brings a laptop and ignores the presenter the entire time, answering emails about something entirely different. That drives me batshit crazy.

Senior management needs to be excited to know what the QMS has to tell them, and nothing short of therapy can make a disinterested manager suddenly get interested. You can present data in an exciting way, but if the boss already has a dim view of “quality” then there’s not much you can do.

Not helpful, I know, but a lot of people are going to feed you a lot of BS on this subject.

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